Track Your Order
Track Your Order
To track your order, simply input the tracking ID you received in your shipping confirmation email into the box above.
*If you cannot get the results of your query, please CLICK HERE.
If you need to reach us: info@alextent.com
FREE SHIPPING
To keep the cost of our BP Doctor low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities . Under usual circumstances, total delivery time is 8-10 days depending on your location (excluding processing times).
USA: Between 10 - 14 days average
Canada: Between 10 - 14 days average
Europe: Between 10 - 14 days average
Australia: Between 10 - 14 days average
All Others: Between 13 - 18 days average
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
Individual items within an order may ship from different locations and may arrive on different dates.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via USPS!
EXPRESS
We will use UPS, DHL or FedEx for shipment and the destination is the nearest airport. Under usual circumstances, total delivery time is 5-7 days depending on your location (excluding processing times).
USA: Between 7 - 10 days average
Canada: Between 7 - 10 days average
Europe: Between 7 - 10 days average
Australia: Between 7 - 10 days average
All Others: Between 10 - 14 days average
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
Individual items within an order may ship from different locations and may arrive on different dates.
NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country. As soon as it lands in the US, it will move quickly to your doorstep via UPS ,DHL or FedEx!
FOR KITS THAT SHIP FROM USA
USA: Between 2 - 4 business days
Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience.
What shipping provider do you use?
UPS/DHL/FedEx The difference between Free Shipping and Express delivery is that the parcel has different priority. Free Shipping will be 3-5 days later. If you need it urgently, please choose Express delivery. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
Can I cancel my order?
You may cancel your order within 24 hours after it is placed.
If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it.
What is your refund policy?
If you're unhappy with your order for any reason send an email to info@alextent.com and tell us your issue.
*We do not offer refunds on items that are currently still in transit*